Complaints & Refunds

We aim for 100% customer satisfaction. If you are not happy with your purchase, we offer a straightforward refund and complaints process.

1. Complaints
If you experience any issues with our products or services, please contact our support team at [email protected] or call us at 0573 88335.

2. Refund Policy
We accept refund requests under the following conditions:

• Damaged or Defective Products: Must be reported within 14 days of receiving the product.
• Incorrect Item Received: Contact us within 14 days to arrange a replacement or refund.
• Returns: Unused items can be returned within 14 days from delivery. Customers must cover return shipping costs unless the return is due to our error.

How to Request a Refund

• Email us at [email protected] with your order number, proof of purchase, and details of the issue.
• Our team will review your request and respond within 3 business days.