PRIVACY & COOKIE POLICY

This Privacy & Cookie Policy is provided in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR), as amended and applicable in 2025, and aims to ensure full compliance with data protection laws in the European Union. The following policy governs the use of the website dealzgo.com by users, particularly regarding the processing of personal data.

1. Data Controller The data controller is VIDRALA S.A., with registered offices at Barrio Munegazo 22, 01400 Llodio, Álava, Spain. Email: [email protected] – Phone: +34 956 71 93 00

2. Types of Data Collected We collect only the personal data necessary for order fulfillment and shipping, including:

• Full name

• Shipping and billing address

• Email address

• Telephone number

• Order details

We do not collect personal data for marketing or profiling purposes.

3. Legal Basis for Processing Data is processed under the following legal bases:

• Performance of a contract (Art. 6(1)(b) GDPR)

• Legal obligations (Art. 6(1)(c) GDPR)

• Legitimate interest in ensuring the proper functioning of the site and fulfilling customer orders (Art. 6(1)(f) GDPR)

4. Purpose of Data Processing The data is processed exclusively for the following purposes:

• Processing and fulfilling product orders

• Managing shipping, delivery, returns, and customer service requests

• Compliance with accounting and tax obligations

5. Data Retention Personal data will be retained only for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable laws.

6. Data Security We adopt appropriate technical and organizational measures to safeguard personal data against unauthorized access, disclosure, alteration, or destruction.

7. Cookies The website uses strictly necessary cookies to provide its services, as well as technical and functional cookies to improve user experience. No profiling or third-party marketing cookies are used. Users can manage cookie preferences through their browser settings.

8. Data Subject Rights Users may exercise the following rights under Articles 15-22 GDPR:

• Access to personal data

• Rectification or erasure of personal data

• Restriction of processing

• Objection to processing

• Data portability

To exercise these rights, users may contact [email protected]. We will respond within the time limits set by GDPR.

9. Complaints If you believe your data has been processed in violation of GDPR, you have the right to lodge a complaint with a supervisory authority.

About Us

dealzgo.com is the official e-commerce platform of VIDRALA S.A., a well-established company headquartered in Llodio, Spain. With decades of experience in the industrial sector, VIDRALA S.A. has evolved into a modern and reliable player in the European online market.

Our mission is to offer high-quality, affordable, and carefully selected products to customers across the European Union. We ensure fast, secure delivery, professional customer service, and full compliance with EU consumer rights regulations.

All transactions on dealzgo.com are made with cash-on-delivery payments. Products are shipped within 1–2 business days. Customers benefit from a 14-day return policy under the EU Consumer Rights Directive.

Transparency, reliability, and respect for privacy are the pillars of our online presence.

Complaints & Refunds

VIDRALA S.A. aims to provide a seamless customer experience. If you encounter any issue with your order, please contact us within 14 days of delivery at [email protected].

1. Right of Withdrawal In accordance with Directive 2011/83/EU on consumer rights, customers have 14 days from the date of delivery to return any purchased product without needing to provide justification. The product must be unused, undamaged, and in its original packaging.

2. Refund Procedure Upon receipt and inspection of the returned goods, a refund will be issued within 7 business days using the original payment method (where applicable) or another agreed-upon method.

3. Damaged or Defective Items Should a product arrive defective or damaged, the customer is encouraged to send photographic evidence and a description of the issue. In such cases, VIDRALA S.A. will arrange for a replacement or issue a full refund at no additional cost.

4. Return Costs Return shipping costs are covered by the customer unless the product is defective, damaged, or incorrect.

5. Contact For all inquiries: [email protected]